Return & Refund Policy — Holiday Edition

Last Updated: 2025-06-18

Holiday Extended Return Policy

‘Tis the season! For purchases made between November 1 and December 31, we extend our return window through January 31 of the following year.

Emilylyon | lorifaller.shop

1694 Keyser Ridge Road

Roxboro North Carolina 27573 | support@emilylyon.shop | +1 303-828-1444

Regular Return Policy (Non-Holiday)

For purchases made outside the holiday period, our standard return policy applies:

• Return window: 30 days from delivery
• Items must be: Unused, with original tags and packaging
• Return shipping: Customer’s responsibility
• Refund timeline: 5–7 business days after receipt

Holiday Returns — Key Dates

Gift Returns

If you received a Emilylyon product as a gift, you can return it without the original purchaser’s order number. Here’s how:

1. Email support@emilylyon.shop with the gift order number (if available) or the recipient’s name and email

2. We’ll locate the order and issue a gift card refund

3. You can use the gift card immediately on lorifaller.shop

Gift return refunds are issued as e-gift cards, regardless of how the original purchase was paid for.

Holiday Exchange Promise

Exchanging a holiday gift? We’ll rush your replacement:

• Free expedited shipping on all exchanges initiated before January 15
• Priority processing — your exchange ships within 24 hours
• Extended size availability — we hold extra stock for holiday exchanges

Important Holiday Shipping Dates

Orders placed after these dates may arrive after Christmas — but our holiday return policy still applies.

Contact Our Holiday Team

During the holiday season, our customer service team is available extended hours:

📧 support@emilylyon.shop (replied within 2 hours during business hours)

📞 +1 303-828-1444

🕐 Monday–Saturday, 8:00 AM – 9:00 PM (holiday hours)

_Last updated: 2025-06-18_